General Questions About the Office and Appointments
Where is Blackburn Primary Care Located?
We are located in the Blackburn Industrial Park in Gloucester at 1 Blackburn Drive. Our office is located on the first floor on the right side of the main lobby.
Our mailing address is:
Blackburn Primary Care
1 Blackburn Drive
Gloucester, Massachusetts 01930
Telephone: 978-282-3698
Fax: 978-282-3612
Is The Office Accessible Via Public Transportation?
Yes, The CATA bus offers the business express, which comes to the Blackburn Industrial Park. You will need to call 978-283-7916 to schedule a ride.
What is your canceled appointment policy?
If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24-hour advance notice, providing an opportunity for another patient to been seen. Effective January 1, 2023, there will be a $50 convenience fee for any patient who does not show up for their appointment without informing the office.
What are your office hours?
Our office is open for appointments and regular business Monday through Friday from 9:00 am -4:30 pm
How can I schedule an appointment?
To set up an appointment with the office, you can call the office or email us at Blackburnprimarycare@gmail.com. All patients must be enrolled with MDVIP prior to scheduling an appointment. To learn more about how to sign up for the MDVIP Program, you click here or call our office at 978-282-3698.
Do I need to send my old records to you before my first visit?
Your old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.
What should I bring with me to my appointment?
Please bring the following to your appointment
- Photo ID
- Current insurance card(s)
- Co-payment(s), if required
- Tests results/films that we have requested
- Medical Records if you are a new patient to the practice.
- If you have Medicare, please bring your pharmacy insurance drug card.
How long will it take to get an appointment?
We strive to get everyone in as quickly as possible, and usually we can get you an appointment within the same day for an acute visit and generally two weeks for a physical.
Questions about Test Results and Medication
How can I get a refill of a medication?
You can request by calling our office (978-282-3698). Requests may take up to 24 hours to process. We ask that you be responsible for anticipating the need for refills.
Our mailing address is:
Blackburn Primary Care
1 Blackburn Drive
Gloucester, Massachusetts 01930
Telephone: 978-282-3698
Fax: 978-282-3612
When should I have a complete physical?
Generally, you should have a yearly physical to help you stay on top of your healthcare and wellness.
How do I get lab results?
Typically, labs are ordered one week before your visit and will be discussed during your visit. If you have an acute issue, you can call the office and request your lab results at 978-282-3698. You can also often find your lab results on your patient portal.
What hospitals are you affiliated with should I need to be admitted to the hospital?
Dr. Isaac is affiliated with Beth Israel Lahey Health.
Can you treat my whole family, or do I need a pediatrician?
We treat patients starting at 18 years old and up.
What is a PA?
PA stands for Physician Assistant. A PA has several years of postgraduate training in clinical medicine after a college degree. Our PAs are board-certified and take continuing medical education courses yearly, just like our physicians.
What should I do if your office is closed, and I need medical assistance?
If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital’s Emergency Department. For urgent questions or concerns that are not emergencies, Dr. Isaac is available by phone.
